Parnell Institute

Transforming trauma, mending attachments

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Refund/Cancellation Policy

For digital downloads (videos and audios) no refunds are granted once you receive access to the product, unless the product malfunctions or technical incompatibilities prevent you from accessing it. To receive a full refund, report the malfunction or incompatibility within 30 days.

For tele-consultation sessions, a full refund will be granted if you cancel 24 hours in advance. No refunds will be granted for any reason once the date of the session has passed.

For products purchased from third party sellers, we are unable to grant refunds. Please contact the seller directly.

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