Digital Products: (videos and audios) no refunds are granted once you receive access to the product, unless the product malfunctions or technical incompatibilities prevent you from accessing it. To receive a full refund, report the malfunction or incompatibility within 30 days by contacting us using our contact form.
Live Trainings: Your registration fee for this program minus a $100 processing fee is refundable up to 60 days before the program begins. If you must cancel after that, no refunds are available, but you may send a qualified colleague in your place.
Parnell Institute Academy: The Parnell Institute Academy is a monthly subscription service. By registering for this service you agree to automatically pay monthly via an auto-bill service to your credit card. If you choose to cancel, please use our contact form to contact us within a week of your next bill date. Refunds will not be given if you fail to contact us a week prior to your bill date. Should you miss that deadline and submit a cancellation, you will not be billed thereafter. Note: if you cancel, any content in the Academy platform will no longer be accessible. You will be removed from the Academy immediately upon receipt of cancellation request.
Third Party Sellers: we are unable to grant refunds. Please contact the seller directly.
The Parnell Institute complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity). The Parnell Institute does not exclude people or treat them differently because of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity).
If you believe that The Parnell Institute has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with us electronically by using our contact form.
Grievance: If you have a grievance, please submit it in writing to the Parnell Institute using our contact form. We will acknowledge receipt of the grievance within 5 business days and let you know our timeframe for responding to it further. The maximum response time shall be 14 business days, but every effort will be made to respond as soon as possible.
Complaints about course content: If you find the course content problematic please notify us using our contact form. We will review your comments or complaints and determine what action may be needed.
Complaints about non-receipt of certificates: If you don’t get a completion certificate do not hesitate to reach out to us using our contact form and if you are eligible, we will send you one as soon as possible.
Complaints about miscellaneous occurrences: The Parnell Institute strives to provide excellent quality courses so we want to know if you have any suggestions for improvement.
Feel free to contact us with any questions, concerns, or requests for assistance regarding our educational programs.
Effective Date: June 1, 2025
1. Introduction
Welcome to Parnell Institute, LLC (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website parnellemdr.com, participate in our trainings, or engage with our services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Register for our trainings, workshops, or events.
The types of personal information we may collect include:
3. How We Use Your Information
We use the information we collect to:
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
To exercise these rights, please contact us at parnellinstitute@gmail.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Parnell Institute, LLC
Email: parnellinstitute@gmail.com
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